FAQ

 

Frequently Asked Questions - FAQ

Product

Can I order large quantities of posters at a discount?

I used to get your posters laminated – can I still get them that way?

What do you mean your posters are “Free”?

Can I share the free printable posters you offer with my friends?

What type of poster printing process do you use?

How long will your posters last?

How big are your posters?

Do you print your own posters?

Are your posters waterproof?

Can I buy different sizes than the ones you offer?

If I order the wrong size, can I exchange it for a different size?

Do you own the copyrights to the quotes and photos you use on your posters?

Service

How long before I get my posters?

Do you have a catalog?

How can you offer such an excellent guarantee?

Do you offer gift certificates?

Do you offer gift wrapping?

Do you sell your posters in local stores or chain stores?

Do you offer express service?

Can I have the posters sent to a different address other than my own?

Is your shopping cart secure?

Who should I contact if I’m having problems ordering your products?

Who should I contact if I’m having problems with your website?

Do you have distributors in different parts of the world?

How can I become your distributor outside the United States?

Shipping

Do you ship outside the U.S.A.?

Do you offer Express or next day shipping?

How much will shipping cost me?

How can you afford to offer flat rate shipping?

How do you pack the posters and frames?

What happens if my posters arrive damaged?

Do you guarantee your shipping times?

What shipping service do you use?

Are there any hidden costs?

Miscellaneous

How long have you been in business?

Why is your company name P-R Posters™?
What does this mean?

Why did you start P-R Posters™?

Tell me about your company.

Why do you have so many different companies?

Do you accept purchase orders?

Can you bill my company for the posters I order?

Do you charge sales tax?

We need a copy of your W9 for our purchase department. How dow we get it?

What are some of the movies and TV shows that have purchased your posters for use?

Do you offer an affiliate program?

Can I work for your company?

Can I sell you my photos to be used in your posters?

Can I sell you my poster designs, so you can sell them to your customers?

Can I recommend a quote or famous saying for you to make a poster from?

Can I use your poster designs on my website if I give you credit?

What is your privacy policy?

What is your anti-spam policy?

Do you plan on offering your posters in other languages?

Can I link to your website? How?

What do you mean by your slogan “You’ll Feel Better!”

When did you start offering custom posters?

When did you start selling posters online?

When did you start selling frames to go with your posters?

Where do you get the quotes and famous sayings that you use?

Where do you get the background photos that you use?

What are your plans for the future?


Product

Can I order large quantities of posters at a discount?

We do not currently offer quantity discounts. But we do offer Free Shipping on orders over $150. The discount will be automatically given at checkout.

I used to get your posters laminated – can I still get them that way?

When we first started P-R Posters™ back in 1999, we printed our posters on high resolution inkjet printers. To protect the ink from water damage (and to provide a long lasting finish) we laminated our posters with a 5 ml thick lamination. This was a very nice product, and is one of the elements that helped build our company in the early years.

In 2011, we decided to once again offer our 5″x7″ and 8″x10″ size prints in our original format. That’s why we created the P-R Posters™ Classic line of smaller prints. These laminated prints are available in our shopping cart.

Our Classic posters are produced in-house and shipped from Wisconsin.

What do you mean your posters are “Free”?

All of our motivational designs are available to print for free from our Print-A-Poster website, or our SpanishMotivationPosters website, or our NativeAmericanInsights website. The free printable posters are 5″x7″ in size to easily fit on a standard letter size piece of paper. You may print as many of these free printable designs as you wish, as long as you don’t use them in any commercial or online manner. Our printed posters in larger sizes are available for purchase.

Can I share the free printable posters you offer with my friends?

Yes, absolutely! That’s one of the most important parts about our Free Printable Poster collection.

However, do understand, that you MAY NOT in any way use our designs for any commercial purpose.

You also are not allowed to use any of our designs or images on any website or in any online manner whatsoever without our express permission. This includes posting the images in newsgroups or on bulletin boards or forums.

Text links to the image pages on our website are permitted.

What type of poster printing process do you use?

The photographic paper we use is specifically designed to print large-scale images in brilliant detail and color. This is NOT your run-of-the-mill poster paper. We use professional photographic paper that is much more durable and tear-resistant than traditional poster paper. Its smooth, elegant finish ensures our posters are printed with the full richness they deserve.

We also provide Extraordinary Care and Support. We treat every poster print as if it were our own. And if there’s ever an issue with your order, we’ll make sure to take care of it for you.

How long will your posters last?

Because of the highest quality ingredients used (including archival ink), our posters are designed to last for more than 50 years. Our posters are not the wide format quick fading inkjet prints that many other poster companies offer. You deserve the best – and we provide the best!

How big are your posters?

We are often asked this question. The simple answer is that we offer (4) poster sizes – 11″x14″, 16″x20″, 18″x24″, and 24″x36″ and (2) smaller Classic size prints – 5″x7″ and 8″x10″.

But, for many people, those sizes mean very little. So, we have put together a graphic representation of how large our posters are in comparison to a standard letter size piece of paper. Most people are familiar with a standard size piece of paper, so the comparison is very useful and informative. CLICK HERE to view our poster size comparison.

To avoid the frustration and expense of exchanging posters because you chose the wrong size, please view the size comparisons.

Do you print your own posters?

We find this the very best way to provide our customers the highest quality product they deserve, at prices they can appreciate is to use a specialty print vendor. This is one of the reasons we can confidently offer our “Best in the Business” Lifetime guarantee on all of our products.

Are your posters waterproof?

Our posters are water resistant… not waterproof. This simply means that if you should get a drop of water on our poster print, the inks will not smear. You can let the water dry and the print will look pretty much the same – though sometimes there might be a small blemish to the area that had the water on it.

Can I buy different sizes than the ones you offer?

We aim to please. We can accommodate most any custom request. However, be aware that our custom prices are significantly higher than our regular prices. You can use the contact form LOCATED HERE to let us know what you would like. We will reply with details on cost and procedure.

If I order the wrong size, can I exchange it for a different size?

Yes, you can. But understand that there is a 50% restocking fee, your cost of shipping the wrong size poster back to us, the added (or reduced) cost of the new poster you desire, and the cost of shipping the new poster to you again.

This becomes rather expensive. The best solution to avoid this costly mistake is to view our SIZE COMPARISON CHART (click the link) before you order. Then you can best decide what size you Really want.

Should you need to return a poster to exchange sizes, please use the contact form LOCATED HERE to let us know.

Do you own the copyrights to the quotes and photos you use on your posters?

No, we do not. The author that is attributed to the quote maintains their rights. The background photos are copyright protected by the creator or from public domain sources. We DO own the copyrights for our poster creations (the creative combination of one or more elements- legally referred to as derivative work). Copyright protection is a complicated area. You can read more about copyright protection by going HERE.


Service

How long before I get my posters?

This depends on a few variables. First it depends on when you place your order. If you order on the weekend it will seem to take a little longer because we do not have our production facility in operation over the weekends. Normal poster printing time is 2 – 3 days.

Also, if you have a large order (20 or more posters) this may take extra production time.

Finally, where you live determines how long your order will take to arrive in shipping. We ship from Colorado and Wisconsin using US Priority Mail.

Most orders arrive to you within 7 – 9 business days from when you place your order with us.

Do you have a catalog?

We currently do not offer a catalog, but do have a digital catalog in production.

How can you offer such an excellent guarantee?

Our Lifetime Guarantee really is the “Best in the Business”. The reason is primarily because the quality of our product is superior. Our prices are competitive, and our service is friendly and timely. Put that altogether and it’s what creates happy customers. It’s really that simple!

Look… you know that a guarantee shows how confident a company is in its products. We offer the strongest guarantee possible because we are totally confident you’ll love our posters as well as your entire shopping experience with us.

We can relate to how it feels buying things online. It can be a nervous experience. We believe everyone deserves a Risk-Free shopping experience. We know that will keep you (and your friends) coming back for more!

Do you offer gift certificates?

We currently do not offer this service.

Do you offer gift wrapping?

No, we’re sorry, we do not offer this service.

Do you sell your posters in local stores or chain stores?

No, we prefer to focus on our online company stores to serve our thousands of loyal customers.

Do you offer express service?

No, we’re sorry but we do not offer any express service. Due to the custom nature of our poster printing process, we schedule production based on when orders arrive. Poster printing is usually a 2 – 3 day process.

Can I have the posters sent to a different address other than my own?

Absolutely! Simply fill in the “Ship to ” address where you want us to send your order to. A packing slip will be included in the package, but this does not list the prices.

Is your shopping cart secure?

Yes. We have partnered with the online processing experts at PayPal. We utilize their super secure transaction system and years of experience to provide you the most secure and convenient payment gateway.

Now it is super simple for you to pay for your purchase using Visa, MasterCard, American Express or Discover. And, you have the option of using your PayPal account if you have one.

PayPal is committed to providing the highest level of transaction processing security, safeguarding customer information and combating fraud. We take your privacy and security very seriously.

Who should I contact if I’m having problems ordering your products?

If you should ever have any problems ordering our products simply email us

or, use our Live Help system by clicking the button at the bottom of this page.

Who should I contact if I’m having problems with your website?

If you should ever have any problems ordering our products simply email us here:

or, use our Live Help system by clicking the button at the bottom of this page.

Do you have distributors in different parts of the world?

We currently do not have distributors in other countries. We have been approached by several different companies regarding their representation of our products in different International markets. But, to date we have not entered into any agreements to distribute our designs outside the United States.

How can I become your distributor outside the United States?

We’d be delighted to discuss the possibilities for this arrangement with solid established companies looking to expand their product line by securing exclusive distribution rights for our designs in different markets throughout the World. We are most interested in distribution in Canada, the European Union, and Australia. You can contact our legal department to discuss what you can offer:


Shipping

Do you ship outside the United States?

We do from time to time accept orders from visitors in other countries around the world. However, our process is different than in the United States.

#1 – You need a PayPal account or your credit card must be approved for purchases in U.S. Dollars.

#2 – The cost of International shipping is extremely high because we only use FedEx or UPS for International orders. If you absolutely need printed posters shipped to you from the U.S., we will contact our production facility and have them determine the actual shipping cost. This shipping cost will be added to your order total, as well as the $5.95 processing / shipping charge we have for all orders. You will also be responsible for duty or import taxes on your end.  We do not prefer to ship printed posters Internationally.

#3 – A better option is that we are willing to provide the high resolution digital files for the designs you are interested in. We will provide them in the sizes you choose. They will be provided as downloads from a password protected directory that we set up for you. The downloads are only available for 7 days.

#4 – This service provides you the files that you can take to your local poster printing resource – or online printer available in your country. You will be responsible for the cost to have the posters printed.

#5 – The files provided are not your property. They are simply being “rented” to you for your personal, non-commercial use. The files are not to be shared with others, online or offline.

#6 – We charge a flat rate fee of $5.00 USD for each design in each size. So, if you order 1 design with only 1 size – your cost would be $5.00 USD. If you ordered 1 design in 3 sizes – your cost would be $15.00 USD. If you ordered 5 designs in 3 sizes – your cost would be $75.00 USD.

#7 – There is still a $5.95 processing / shipping charge we have for all orders.

#8 – To request this service you need to contact us at: orders@p-rposters.com and let us know which designs you want (titles or design numbers), and what sizes for each design. We will prepare a special invoice for you (via PayPal) and send it to the email address you choose (if you have a PayPal account, it’s best to use the email address assigned to your PayPal account for quicker processing).

#9 – Once your payment (PayPal or Credit Card) is accepted, we will process your order and make the digital files available to you for download within 48 hours.

#10 – The digital files we provide are high resolution 300 dpi – they are the same files we use to print our posters. This digital file download option saves you money and time.

We reserve the right to refuse orders from any person, business or country we feel might not be in our best interest. Please Email us and let us know: what you would like to order; if you have a PayPal account or U.S. credit card (Visa, MasterCard, Discover, or American Express).

Do you offer Express or next day shipping?

No, we’re sorry but we do not offer any express or next day shipping. Due to the custom nature of our poster printing process, we schedule production based on when orders arrive. Poster printing is usually a 2 – 3 day process. At that time we will ship your order.

How much will shipping cost me?

Our flat rate shipping charge is simple: only $5.95 for any size order in the U.S. Compared to our actual shipping costs, this is a huge savings for you.

How can you afford to offer flat rate shipping?

We understand that with many online retailers shipping can really add up. It’s a hidden expense. Something that really matters, and can make or break a purchase decision. That’s why we decided long ago to always offer flat rate shipping at the lowest price we can manage.

We all know that there are many retailers that pad their shipping costs to create an extra profit center for themselves. P-R Posters™ does not believe in making extra money from our shipping/handling fee. We just want to cover the bulk of our cost to get your products to you in a timely fashion. So, we offer shipping for one low flat rate charge – no matter how many posters you purchase

How do you pack the posters and frames?

All posters, prints, and gallery wrap canvas are carefully packaged in sturdy shipping tubes or boxes.

What happens if my posters arrive damaged?

In the remote possibility that your posters were to arrive damaged, we simply ask that you contact us right away to let us know the details of the damage.

For our quality control purposes, we need to determine if the damage was caused “in-house” in our production facility or during shipment.

We will then instruct you on what to do to get your order replaced. But, rest assured we will do whatever it takes to make things right by you. We pride ourselves in our quality product, our sturdy shipping, and our complete commitment to customer service and satisfaction.

You can easily contact us by going to this webpage:

http://p-rposters.com/contact/

Do you guarantee your shipping times?

No, we do not guarantee our shipping or production times. Our posters are custom printed for you when you order them. Due to the technical aspects of creating the highest quality posters, and due to the variables in delivery times, we simply will not guarantee our times. So sorry. But, rest assured, most orders arrive to our customers within 7 – 9 business days from when they are ordered.

What shipping service do you use?

We use US Priority Mail in the United States.

Are there any hidden costs when ordering from you?

No… absolutely not. You simply have the cost of the product, the cost of the shipping. For those of you who live in Wisconsin (like we do) – there is a 5.5% sales tax we are required to collect.


Miscellaneous

How long have you been in business?

P-R Posters™ Motivational Companies has officially been in business since November 11, 1999. (11/11/99 – excellent start date)

Why is your company name P-R Posters™? What does this mean?

When we first started our business, we were advised to carefully choose a unique name. A name that provided an identity. We chose P-R Posters™ because of our family name:

Peltier-Robson. P-R does not stand for Public Relations or Puerto Rico on our website – it stands for our family name.

Why did you start P-R Posters™?

P-R Posters™ began as a learning/teaching experience. Mark Peltier-Robson decided he wanted to teach his two home-learning sons about the Internet, business ethics, and sharing.

Ever since his childhood, Mark had enjoyed filling his walls with motivational posters and quotes. One day his eight year old son, Devin, asked him what was the most important thing in life. Without hesitation, Mark answered “Love! Love is the most important thing.” Well, Devin (the ever curious child) then wanted to know what number two, three, and four were. So, Mark created his first poster – “The 10 Most Important Things“.

This was the beginning of what has now become a successful online business. A business that is equally owned by the four members of the Peltier-Robson family. A business they started as a way to learn. A business that has taught them all some valuable life lessons. A business founded on Love – the Most Important thing! To read more about P-R Posters™ CLICK HERE

Tell me about your company.

P-R Posters™ is a family owned and operated business that began in 1999. Dedicated to spreading a little light and positivity around the World by sharing our unique motivational poster designs.

Back in 1999 we just had two divisions to our company. First, we offered all of our motivational designs available to print for Free from our Print-A-Poster.com website. There, visitors can print as many of our 5″x7″ personal size posters as they want. The other division was the commercial side of the business that offered all of our designs for sale as high-resolution prints that came laminated in sizes up to 12″x18″.

In the year 2000, we developed our Educators Resource CD programs. These special CDs contain 100 printable poster designs in the 8″x10″ size. They also contain a host of other goodies including a 50-design screensaver. We soon found that businesses appreciated this product almost as much as schools and teachers.

In 2001, Pocket Poster Packs was added to our group of companies. In 2003 we added Premium Posters.com, Motivation Posters.com, and Custom Corporate Posters. In 2004 Spanish Motivation Posters.com was added to our growing list of companies. 2005 saw the birth of Bible Verse Posters. In 2006 we began offering all of our poster designs in larger poster sizes utilizing the highest quality giclée printing method. In 2007, we started My-Exclusive-Poster.com and are offering frames and framing service for all our poster designs. In 2008, we started Business Motivation Posters and Native American Insights.

Also in 2008 was the addition of our HealthChi Products website that offers HTE USA™ Health Machines and Nutritional Supplements.
And, a multi-distributor based website to promote the HTE USA™ products – it is called Chi Machine TEAM.

In 2011, we added a new division that offered many of our most popular designs printed on the revolutionary new Peel and Stick poster fabric.

To read more about P-R Posters™ CLICK HERE

Why do you have so many different companies?

For optimum exposure and marketing of our different types of motivational products, P-R Posters™ Motivational Companies is maintained as a group of separate businesses dedicated to providing our customers with a high quality variety of unique motivational products.

Even though we own several different companies, P-R Posters™ enforces our high standards. Our commitment to quality, service, and value – and our Lifetime Guarantee – are trademarks of all P-R Posters™ Motivational Companies.

Do you accept purchase orders?

Yes, we do accept prepaid purchase orders. We understand that many Schools and Businesses require the use of purchase orders. We will agree to prepaid purchase orders only.

We have a payment option in our shopping cart (Purchase Order) that allows you to place your order online without giving payment information. Your shopping cart will generate an invoice that you can send to us with your complete payment for your order. This is a convenient way to order – then pay by check in the mail.

Can you bill my company for the posters I order?

No, we do not do any billing. Our business model does not include accounts receivable.

Do you charge sales tax?

Yes, we charge 5.5% sales tax to our customers who live in Wisconsin – even if they ship the posters to another State. We do not currently charge sales tax to other States.

We need a copy of your W9 for our purchase department. How dow we get it?

Simply contact us with your request, and we will send you the information you need.

What are some of the movies and TV shows that have purchased your posters?

Movies: The terminal, Country Bears, Bring it on yet again, Fun with Dick and Jane, Changing Lanes, You are going to prison, Gracie’s Choice, Thumbsucker, Related, Half Nelson, Mimzy, Bee Season, Breach, You’re going to Drown, Spectacular

Television: gLee, Sex in the City, Guiding Light, Smallville, Steven King’s Kingdom Hospital

Do you offer an affiliate program?

No we do not offer an affiliate program. Our business model does not support the additional price mark-up required to attract a reputable affiliate organization. We also realize that many aggressive affiliates resort to spam tactics to try to attract customers. That is simply an unacceptable risk we’re not willing to take. Besides, there are several other companies out there that specialize in the whole affiliate poster business. This is not an area we choose to pursue.

Can I work for your company?

Thank-you for asking. But, we are a family owned and operated business that has worked hard to develop an excellent ecommerce system requiring no outside staff to operate. That’s the amazing thing about e-business… the ability to grow a large successful operation with minimal overhead.

Can I sell you my photos to be used in your posters?

No. Because of the complexities of copyright law and the potential of “deals gone bad”, we choose to only use tried and true professional photo resources, use our own photos, or public domain sources.

Can I sell you my poster designs, so you can sell them to your customers?

No. We do not accept outside creations for sale from any of our companies. It is simply not a business model we feel comfortable with. We create all of our P-R Posters™ designs in-house.

Can I recommend a quote or famous saying for you to make a poster from?

Sure, we get recommendations and requests almost every week. Some of our most popular designs feature quotes that were recommended by our visitors. We certainly can’t guarantee that we will use your recommendation, but we do enjoy hearing what our visitors want. You can contact us here:

http://p-rposters.com/contact/

Can I use your poster designs on my website if I give you credit?

No, we’re sorry. That is absolutely not permitted – even if you give us credit. As a business we have decided to not allow this. We prefer to be the only online source for our poster designs. Please checkout our copyright policy for more details: http://spanishmotivationposters.com/copyright/

What is your privacy policy?

We understand that privacy online is very important to users of our websites, especially when conducting business. You can read our complete Privacy Policy by going here:

http://spanishmotivationposters/privacy/

To quickly sum it up – we respect your privacy and will never release any information about you.

What is your anti-spam policy?

We HATE Spam and will not tolerate it! We have a strict policy against spamming:

http://spanishmotivationposters.com/anti-spam/

We will not send you unsolicited email – only updates and notifications to our customers

Do you plan on offering your posters in other languages?

At this point we are only offering a limited number of our poster designs translated into Spanish. We currently offer over 400 designs from our Spanish Motivation Posters website. Some day in the future, perhaps, we will connect with the right resources to translate into other languages as well.

Can I link to your website? 

Over the years, we’ve found that webmasters really like to link to our Free Print-A-Poster website. It’s a really great resource, and very popular! Please feel free to link to any of our websites.

What do you mean by your slogan “You’ll Feel Better!”

It’s really very simple. When you look at the huge variety of motivational poster designs we’ve created over the years, and you read the quotes and famous sayings that are featured on the posters – You WILL Feel Better!

That’s what is so powerful and comforting about our collection. That’s why we do what we do. That’s why we chose that slogan to represent our company.

When did you start offering custom posters?

We started selling custom designed posters to businesses back in 2003 through our Custom Corporate Posters website. We began the consumer version for custom created posters with the introduction of our My-Exclusive-Poster website in January 2007.

This website specialize in working directly with the customer to bring their ideas to life. The customer chooses the quote, poem, or famous saying that they would like. Then our skilled poster artists help enhance the thought with beautiful blending of background photos and text styling. The final results are just what the customer wanted. A one of a kind custom design created just for them. A custom masterpiece lasting decades.

When did you start selling posters online?

We actually started selling our poster designs online way back in late 1995. Back then we were known as Harmony House Enterprises and started off with just 10 poster designs. It wasn’t until November 11, 1999 (11/11/99) that we officially began business as P-R Posters™. Back then our collection was a little over 100 poster designs.

When did you start selling frames to go with your posters?

We started selling our line of ready made and custom frames in January 2007. We decided to stop selling frames in 2011 due to the high prices, low profits, and lack of interest from our customer base.

Where do you get the quotes and famous sayings that you use?

We subscribe to several services that provide motivational quotes. We also research on the Internet to find famous sayings and quotes that we feel would be well received by our visitors. We also receive suggestions from our website visitors.

Where do you get the background photos that you use?

We purchase the usage rights to the background photos we use from several professional resources, as well as public domain sources.

What are your plans for the future?

We always strive to share our motivational designs with more people around the World. By promoting our Free Print-A-Poster website, we are reaching out to all corners of the Earth to bring a little light in the midst of darkness. To share a smile with those who cry. And, to do our best to make a difference!

You can see how big the posters are – Click Here

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